BSM 100 - Week 3 Reading

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Toronto Metropolitan University *

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100

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Marketing

Date

Jan 9, 2024

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docx

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2

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Providing Marketers With Information Identify the steps in the marketing research process, and explain how marketers use environmental scanning to learn about the changing marketing environment Marketing Research - marketers will analyze markets to determine opportunities and challenges, and to find information they need to make good decisions. This helps to identify what products customers have purchased in the past, and what changes have occurred to alter what they want now and what they are likely to want in the future. - Conduct research on business trends, ecological impact of decisions, global trends and more. - Not only do they listen to the customers but also the employees, shareholders, dealers, customers advocates, media representatives, and other stakeholders Market research process= 1. Define - marketers look at the present situation and its problems/opportunities, its alternatives/what info they need/ analyze and gather data 2. Collect - collecting data can be expensive so using Secondary resources like journals, books and online media sources are a good starting point.They will use primary data such as facts, figures and opinions they have gathered themselves. A focus group is a group of people who meet under direction of a discussion leader to communicate their opinions about an organization, its products, or other given issues. Observation involves watching how people behave, either mechanically (e.gNielsen Media Researcher’s people meter which is a box attached to tv sets, cable boxes, and satellite dishes in selected households in Canada and the United States in order to determine the size of audiences watching tv programs delivered by the networks) or in person. Observations may provide insight into behaviors that consumers do not even know they exhibit while shopping by watching them in person. 3. Analyze - marketers must turn the data collected in the research process into useful information. Big Data is a vague term generally used to describe large amounts of data collected from a variety of sources and analyzed with an increasingly sophisticated set of technologies; this transformation is accomplished through data analytics . Data mining is a component of data analytics - it extracts large amounts of predictive information from large databases, one can find statistical links between consumer purchasing patterns and marketing actions. 4. Choose - after collecting and analyzing data, marketing researchers will determine alternative strategies and make recommendations about the next steps.
The marketing Environment - Environmental Scanning is the process of identifying the factors that can affect marketing success. The business environment consists of 6 elements - global, technological ( using customer databases, blogs, social networking sites so the firm can develop to customer needs. The internet of things IoT is a system of machines or objects outfitted with data-collecting technologies so that those objects can communicate with one another - manufacturing, logistics, transportation and utility industries) , social ( must use social media to maintain relationships with their customers and advertise) ,competitive (brick-and-mortar companies must stay aware of online competition) , economic (environmental scanning is critical to a company’s success during rapidly changing economic times) and legal (governments enact laws to protect consumers and businesses as discussed, businesses must be aware of how these laws may impact their practices. - -
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