Consider a two-step process that handles three types of customers. Each resourceis staffed by one employee. Type 1 customers spend 5 minutes at resource 1 and 2 minutesat resource 2. Type 2 customers also spend 5 minutes at resource 1, but spend 10 minutes atresource 2. Finally, type 3 customers spend no time at resource 1 and 8 minutes at resource2. Each hour, the demand is 10 customers of type 1, 4 customers of type 2, and 2 customers oftype 3. Where in the process is the bottleneck? What is the flow rate for each customer type?
Consider a two-step process that handles three types of customers. Each resourceis staffed by one employee. Type 1 customers spend 5 minutes at resource 1 and 2 minutesat resource 2. Type 2 customers also spend 5 minutes at resource 1, but spend 10 minutes atresource 2. Finally, type 3 customers spend no time at resource 1 and 8 minutes at resource2. Each hour, the demand is 10 customers of type 1, 4 customers of type 2, and 2 customers oftype 3. Where in the process is the bottleneck? What is the flow rate for each customer type?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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Question
Consider a two-step process that handles three types of customers. Each resource
is staffed by one employee. Type 1 customers spend 5 minutes at resource 1 and 2 minutes
at resource 2. Type 2 customers also spend 5 minutes at resource 1, but spend 10 minutes at
resource 2. Finally, type 3 customers spend no time at resource 1 and 8 minutes at resource
2. Each hour, the demand is 10 customers of type 1, 4 customers of type 2, and 2 customers of
type 3. Where in the process is the bottleneck? What is the flow rate for each customer type?
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