2. (Scenario Based Question - Customer) Your response to Barbara's in-app chat message "Hello love, I need some help with my account.I have lost my job and I cannot make my payment towards my loan this month. Please can you help me? I have so many bills to pay. Please help me!" With this scenario please focus on your style of response and how you would question the customer to ★

2. (Scenario Based Question - Customer) Your response to Barbara's in-app chat message "Hello love, I need some help with my account.I have lost my job and I cannot make my payment towards my loan this month. Please can you help me? I have so many bills to pay. Please help me!" With this scenario please focus on your style of response and how you would question the customer to ★

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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5. (Scenario Based Question) Your response to Diego's Message via Monzo In-App Chat O Diego is a Spanish national who wants to open a Monzo account. They have started a chat with us in the app after their sign up has been rejected due to entering an overseas address. "I'm moving to the UK to study in 2 weeks. I need to open this account now so that I can receive payments from family in the UK and set bills up for when I arrive. If you can't do that, l'll be completely stuck with no money when T arrive!" (Write your response to the customer as if you were a COp at Monzo talking to Diego on our In-App Chat, for example "Hi Diego..."). See all of the information you need to write your answer to this question here
5. (Scenario Based Question) Your response to Simeon's phonecall: Hello, I need to speak to a manager now! Netflix has taken money out of my account when I cancelled the subscription ages ago. They have still charged me for their services. This has left me with no money. This is fraud! I need this money refunded straight away otherwise I will not be able to afford groceries for my kids this week. Please refund this money now! * (Write your response to the customer as if you were a COP at Monzo talking to Simeon, for example "Hi Simeon....". Show us your empathy and analytical problem solving skills, and how by being customer centric you'd help get the customer to a logical solution in this scenario
Scenario Based Question) Your response to Barbara's in-app chat message “Hello love, I need some help with my son's Monzo account. He doesn't know how to create a standing order for his rent and I am worried that it won't be set up in time for the 1st month. Please can you change his email address to mine, so I can sort this out for him. I am his Mum, so I like to make sure he's done everything correctly. I have downloaded the Monzo app ready, can you change the email address or give me the password? Please help me!" * Write your response to the customer as if you were a COp at Monzo who had just received an in-app chat message from Barbara for example “Hi Barbara...” Show us your empathy and analytical problem solving skills, and how by being customer centric you'd help get the customer to a logical solution in this scenario.
Need Answers for questions D,E, and F ONLY
AA 6:55 < 3. (Scenario Based Question - Customer )"Good Afternoon, I need to speak to a manager now, can someone please call me back! Netflix has taken money out of my account when I cancelled the subscription ages ago. They have still charged me for their services. This has left me with no money. This is fraud! I need this money refunded straight away otherwise I will not be able to afford groceries for my kids this week. Please refund this money now! I don't want to wait anymore. I have tried calling but can't get through, someone please call me!" boards.greenhouse.io ★ Simeon has sent us an email, please call this customer and document how you would approach the phone call, there is not a manager available but you do not want to leave the callback for another day. Please document the process you would follow from the moment the customer answers your call back: Privacy - Terms
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Text Book Question 4C-12 Please answer the question fully and do not use CHAT GPT. I will report if I am not given honest help. I am struggling with these questions and am in need to get the best help to prepare for my final. So please be wise and do honest work in helping me. Thanks! - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Given the table (see picture) If the indirect cost savings is $1,300,000 per week a) Draw the network diagram b) What is the critical path?c) Provide the steps and process to crash this project d) What is the maximum time that this project can be crashed, what is the total crashing cost, and what is the new duration? e) Provide the final network diagram (using the maximum crash time)
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Good day. Can you please assist on the following Question Hard Rock Cafe Inc. is a food service, hospitality, and gaming business originally focused on operating casual dining restaurants. Founded in London in 1971, the company developed its brand through the themedrestaurant experience. Customers are typically greeted with an ambiance of rock and roll. The company experienced significant growth and expansion in the 1990s. Today, Hard Rock Cafe is diversified, with operations in the food service (themed restaurants) industry, gaming (casino) industry, and hospitality (hotel) industry. The company has also achieved global status, with restaurants, hotels, and casinos in more than 70 countries. In 2007, the Seminole Tribe of Florida bought the company. At that point, the Hard Rock Cafe Inc. headquarters were moved to Orlando, Florida. This business case is an example of how the differentiation generic strategy can support business development. Also, this case of Hard Rock Cafe sheds…
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